Contact us about an order
enquiries@manolismunchies.co.za
WhatsApp Text: +27 72 496 0228
My order arrived damaged, incorrect or incomplete
Please check your parcel when it arrives. If an item is damaged, missing or different from what you ordered, or if the parcel appears to have been opened in transit, contact us promptly.
Send us your order number and, if available, photos of the outer box, courier label, tape or strapping, parcel contents and any affected items. Please keep the packaging while we look into it. We’ll follow up with our dispatch team and courier where needed. We cover the necessary costs to put right packing or delivery problems for which we’re responsible.
I have a product quality concern
If a product appears spoiled, infested or unsafe, stop using it and contact us as soon as you discover the problem. Where safe, keep the product and its packaging. Send us the product name, order number or proof of purchase, batch number and best-before date if available, and a brief description of what you found and how it was stored. Photos help us investigate.
We’ll assess the concern and arrange the remedy required by consumer law. Where you’re entitled to choose a replacement or refund, we’ll honour your choice and cover any necessary return costs.
I changed my mind or ordered the wrong item
For eligible online purchases, contact us within 7 calendar days of delivery to request a voluntary return. Food must be unopened, with the original packaging and seal intact, stored according to the label and suitable for resale. Please contact us before sending anything back.
For accepted voluntary online returns, a R50 handling fee plus return courier costs applies where permitted by law. We’ll confirm the charges and return arrangements before you proceed.
For eligible in-store change-of-mind returns, please visit the store within 7 days of purchase with your till slip or other proof of purchase.
Refunds and consumer rights
We process approved refunds within 5 working days of approval, usually to the original payment method. Your bank or payment provider may take additional time to reflect the funds.
The change-of-mind periods, conditions and fees apply to voluntary returns. Where you have a statutory cancellation or return right, the legal requirements take precedence.
Storage Instructions
We know you want your products to stay as fresh as possible, and we are here to help.
Even if a product still has several months before its best-before date, this does not necessarily mean it will remain fresh until that date if it is not stored correctly.
Once opened, please use your product within 30 days. If you are storing it for longer than 30 days, please refrigerate it.
Mistake 1: Storing Nuts and Seeds in the Pantry
Contrary to popular belief, nuts and seeds are best stored in the fridge or freezer.
Nuts are naturally high in unsaturated fats, which are delicate oils that are more prone to becoming rancid. This process is accelerated by exposure to light, oxygen, and especially heat.
Storing nuts and seeds in the fridge or freezer helps reduce exposure to these factors, allowing them to stay fresher for longer. This helps preserve flavour, texture, and overall product quality.
Seeds are especially sensitive to warmer conditions. When exposed to higher temperatures, issues such as weevils and infestations may occur. Refrigeration helps reduce this risk and keeps your nuts and seeds fresher and safer for longer.
Mistake 2: Relying Only on Best-Before Dates
Best-before dates are a guide, not a guarantee.
The shelf life of nuts and seeds depends on several factors, including storage conditions, whether the product is opened or unopened, and whether the product is shelled or unshelled.
A good rule of thumb is to treat nuts more like fresh produce than a long-life packaged product. If nuts develop a harsh, bitter, stale, or paint-like smell, they may have become rancid and should not be consumed.
To extend shelf life, always store nuts and seeds in a cool, dry place — preferably in the fridge or freezer once opened, or if storing for more than one month.
Always follow the storage instructions on your packet. Once opened, reseal it securely or transfer the contents to a clean, dry, airtight food container. Keep the label or take a photo so you have the batch number and best-before date.
| Product | How to store it |
|---|---|
| Nuts, peanuts, seeds, dried fruit and mixes | Keep sealed in a cool, dry place. Refrigerate if storing for more than 30 days. If you plan to keep them that long, refrigerate from delivery or purchase, even if the packet is unopened. Follow any earlier refrigeration instruction on the label. |
| Dry pantry foods | Keep beans, lentils, grains, oats, flours, spices, powders and dry meal mixes sealed in a cool, dry cupboard away from heat and sunlight. |
| Crunchy snacks, sweets and chocolate-coated products | Keep popcorn, crackers, roasted corn, sweets and coated treats tightly sealed in a cool, dry place away from direct sunlight. Reseal promptly to help keep crunchy snacks crisp. |
| Biltong and droëwors | Follow the storage and after-opening instructions on the specific packet. Refrigerate immediately after opening where the label directs you to do so. |
| Drinks, coconut milk, oils, spreads and syrups | Check the label for storage before and after opening. Follow any refrigeration and after-opening instructions for the specific product. |
A best-before date tells you how long the unopened product is expected to retain its quality when stored as directed. Once opened, follow the instructions on the pack. If you see mould, insects or webbing, or notice an unusual smell, stop using the product and contact us.
