Returning Goods: Online & In-Store Purchases
We do not accept returns on any stock more than 30 days after delivery or purchase.
All in-store purchases must be returned within 7 days, together with the original till slip.
Due to our competitive pricing structure, we ask that customers carefully review their order before completing their purchase. Courier services are costly, and Manolis Munchies cannot be held liable for errors made when placing an order.
If you have ordered the incorrect item and wish to return it, a minimum handling fee of R50 will apply.
If any goods are damaged in transit, please inform us immediately. Refunds or replacements may be considered for defective or broken packets, subject to inspection.
Please inspect your parcel as soon as it is received to ensure that all items are included and that the box has not been tampered with. All orders are checked and weighed before dispatch, and all boxes are sealed with Manolis tape and white strapping.
If anything is missing from your order, please inform us immediately. We are required to investigate internally and with our courier partners before any corrective action can be taken.
As these are food products, they may deteriorate over a short period if not stored correctly. Please refrigerate products immediately if storing them for more than one month.
Our returns policy should be seen as an appeal to all customers to proactively manage their stock as best as possible. This helps Manolis Munchies maintain its highly competitive pricing structure.
Refunds
Once your return has been received and inspected, we will notify you by email that we have received the returned item.
We will also advise whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 working days.
Storage Instructions
We know you want your products to stay as fresh as possible, and we are here to help.
Even if a product still has several months before its best-before date, this does not necessarily mean it will remain fresh until that date if it is not stored correctly.
Once opened, please use your product within 30 days. If you are storing it for longer than 30 days, please refrigerate it.
Mistake 1: Storing Nuts and Seeds in the Pantry
Contrary to popular belief, nuts and seeds are best stored in the fridge or freezer.
Nuts are naturally high in unsaturated fats, which are delicate oils that are more prone to becoming rancid. This process is accelerated by exposure to light, oxygen, and especially heat.
Storing nuts and seeds in the fridge or freezer helps reduce exposure to these factors, allowing them to stay fresher for longer. This helps preserve flavour, texture, and overall product quality.
Seeds are especially sensitive to warmer conditions. When exposed to higher temperatures, issues such as weevils and infestations may occur. Refrigeration helps reduce this risk and keeps your nuts and seeds fresher and safer for longer.
Mistake 2: Relying Only on Best-Before Dates
Best-before dates are a guide, not a guarantee.
The shelf life of nuts and seeds depends on several factors, including storage conditions, whether the product is opened or unopened, and whether the product is shelled or unshelled.
A good rule of thumb is to treat nuts more like fresh produce than a long-life packaged product. If nuts develop a harsh, bitter, stale, or paint-like smell, they may have become rancid and should not be consumed.
To extend shelf life, always store nuts and seeds in a cool, dry place — preferably in the fridge or freezer once opened, or if storing for more than one month.
Â
Â
